Banks: British Nationals Abroad

Treasury written question – answered on 9th September 2021.

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Photo of Hilary Benn Hilary Benn Labour, Leeds Central

To ask the Chancellor of the Exchequer, what assessment he has made of the potential effect on UK citizens living overseas who do not have a UK mobile phone number of increased security measures by UK banks that require the possession of such a number.

Photo of John Glen John Glen Minister of State (Treasury) (City), The Economic Secretary to the Treasury

Regulatory rules, known as Strong Customer Authentication (SCA), apply to UK banks and other UK payment service providers. These rules aim to improve security and reduce fraud by ensuring that the person requesting access to a payment account, or trying to make a payment, is either the payer or someone to whom they have given consent.

The Financial Conduct Authority (FCA) is responsible for monitoring and enforcing the SCA rules, and has the power to amend them, subject to Treasury approval.   The SCA rules do not require a UK mobile phone number to apply authentication, and the FCA has stated in published guidance that they encourage firms to consider the impact of their SCA solutions on different groups of customers as part of the design process.

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