Driving Licences

Department for Transport written question – answered on 28th July 2021.

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Photo of Daisy Cooper Daisy Cooper Liberal Democrat Spokesperson (Education)

To ask the Secretary of State for Transport, what steps he is taking to stop the most common driving licence renewal internet searches returning advertisements for third-party scam websites charging £50 to £100 to check and renew licences.

Photo of Rachel Maclean Rachel Maclean Parliamentary Under-Secretary (Department for Transport)

The paid placement of third party sites in search engine listings continues to be an issue which Government is trying to address with the search engine providers. Currently third party sites are legitimately allowed to provide an alternative service for customers. Some of these sites charge additional fees for checking and forwarding the applications.

The services that are paid for via these sites can be obtained cheaper and, in many cases, free of charge on GOV.UK. The Driver and Vehicle Licensing Agency (DVLA) frequently reminds the public through awareness articles, postings on social media sites and a variety of media outlets to use the official channel for all DVLA services. Both digital and paper reminders and renewal forms are annotated with reminders to use GOV.UK as the only official place to find DVLA services and information.

Where a third party site is identified as operating outside of the guidelines the DVLA will work with the relevant authorities to seek compliance. Failure to comply may lead to the site being removed.

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