The Government currently has no plans to introduce competition for household customers.
The Government considers that the private model, supported by a strong independent regulatory system, has generated investment and improved performance, by setting prices, protecting consumers and providing a stable framework for companies and investors.
The Government opened the water retail market for non-household customers in April 2017, giving businesses, charities and public sector organisations choice over their water retailer. The market is still in its infancy. We therefore do not believe that this is the right time to introduce a competitive market for households.