Immigration: EU Nationals

Home Office written question – answered on 16th July 2021.

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Photo of Cat Smith Cat Smith Shadow Minister for Young People and Voter Engagement

To ask the Secretary of State for the Home Department, what assessment she has made of the performance and reliability of the View and Prove service for the EU Settlement Scheme.

Photo of Kevin Foster Kevin Foster The Parliamentary Under-Secretary of State for the Home Department

We have designed our digital services to be highly resilient, with rigorous testing to build assurance, and deployed them across multiple data centres. This ensures customer data is backed up across those data centres, meaning if one fails another will take over, maintaining continuity of service.

Our digital services and their constituent parts are proactively monitored for failures, which will highlight any potential problems to allow support teams to triage and resolve as quickly as possible.

Our dedicated Resolution Centre is able to assist users who are experiencing technical issues with their online immigration status, and where necessary, enable individuals’ status to be verified through alternative means.

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