Driver and Vehicle Licensing Agency: Standards

Department for Transport written question – answered on 6th July 2021.

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Photo of Holly Lynch Holly Lynch Shadow Minister (Home Office)

To ask the Secretary of State for Transport, what steps the DVLA is taking to improve response times for renewing driving licences when there is a medical consideration.

Photo of Rachel Maclean Rachel Maclean Parliamentary Under-Secretary (Department for Transport)

The DVLA has reconfigured its accommodation to safely maximise the number of staff on site and is working hard to process applications as quickly as possible.

The Driver and Vehicle Licensing Agency (DVLA) has been working with fewer operational staff on site to allow for social distancing, in line with Welsh Government requirements. This, along with ongoing industrial action by the Public and Commercial Services union and an increased demand for DVLA services, has caused delays. Drivers with a medical condition may experience further delays as the DVLA is often reliant on receiving information from medical professionals to ensure drivers can meet the required medical standards.

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