Railway Stations: Tickets

Department for Transport written question – answered on 1st July 2021.

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Photo of Tan Dhesi Tan Dhesi Shadow Minister (Transport)

To ask the Secretary of State for Transport, with reference to the William-Shapps Plan for Rail, what plans his Department has to continue to consult passengers on ticket office closures.

Photo of Chris Heaton-Harris Chris Heaton-Harris Minister of State (Department for Transport)

Schedule 17 of the Ticketing and Settlement Agreement (TSA) sets out the process for making changes to ticket offices, which includes changing the hours they are open or proposing any closures. The TSA requires consultation with Transport Focus and London Travel Watch. This agreement is still in place and rail operators must follow this as it is a requirement of their Office of Rail and Road operating licence.

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