To ask the Secretary of State for Digital, Culture, Media and Sport, what plans his Department has to ensure that consumers that own products which fail the basic requirements set out in the Product Security and Telecommunications Infrastructure Bill will be entitled to effective redress.
The government has a strong history of protecting consumer rights. The UK has an existing framework of laws, such as the Consumer Rights Act 2015 which requires goods and services to be of satisfactory, as described and fit for a particular purpose if that purpose was made known to the trader by the consumer. Failure to meet these requirements means a consumer has a right to reject the goods and ask for a refund, repair or replacement. The Product Security and Telecommunications Infrastructure Bill will fit within this legal framework and builds on the existing governance model for consumer protection by following this model for product security.