Ratepayers can request changes to their rating assessment, such as splits into multiple units, by using the VOA’s Check and Challenge service. The system is designed to provide resolution as early as possible in the process.
At “Check” ratepayers should provide the revised facts about the property. Once validated or agreed, an assessment can be changed at that stage. If the facts are not agreed, or the ratepayer believes the valuation is incorrect, they can move on to Challenge.
The majority of cases are settled at Check, without the need for ratepayers to Challenge. About 70% are settled at Check and the VOA aims to clear Check cases within three months.
The VOA publishes statistics on Checks, Challenges and assessment reviews (for England) against the 2017 Rating List. The figures at 31 December 2020 can be found at www.gov.uk/government/statistics/non-domestic-rating-challenges-and-changes-2017-and-2010-rating-lists-december-2020.