Valuation Office Agency

Treasury written question – answered on 22nd April 2021.

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Photo of Rachael Maskell Rachael Maskell Shadow Minister (Digital, Culture, Media and Sport)

To ask the Chancellor of the Exchequer, what steps he is taking to ensure that the time taken for Valuation Office Agency assessments is not affected when large units are split into multiple small units to assist with the economic recovery of city centres.

Photo of Jesse Norman Jesse Norman The Financial Secretary to the Treasury

The Valuation Office Agency (VOA) actively monitors work volumes and prioritises any hardship cases. The VOA also flexes its resources to meet any changing demand.

Ratepayers can request changes to their rating assessment, such as splits into multiple units, by using the VOA’s Check and Challenge service. The system is designed to provide resolution as early as possible in the process.

At “Check” ratepayers should provide the revised facts about the property. Once validated or agreed, an assessment can be changed at that stage. If the facts are not agreed, or the ratepayer believes the valuation is incorrect, they can move on to Challenge.

The majority of cases are settled at Check, without the need for ratepayers to Challenge. About 70% are settled at Check and the VOA aims to clear Check cases within three months.

The VOA publishes statistics on Checks, Challenges and assessment reviews (for England) against the 2017 Rating List. The figures at 31 December 2020 can be found at

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