Help to Buy Scheme

Ministry of Housing, Communities and Local Government written question – answered on 1st March 2021.

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Photo of Dan Jarvis Dan Jarvis Labour, Barnsley Central

To ask the Secretary of State for Housing, Communities and Local Government, what assessment his Department has made of the effectiveness of support available for customers using the Help to Buy Scheme when seeking to apply for a (a) deed of postponement and (b) deed of release.

Photo of Christopher Pincher Christopher Pincher Minister of State (Housing, Communities and Local Government)

The Equity Loan Administrator supports the customer through the application process, and the customer’s conveyancer also explains the legal nature of the transaction and supports the customer through the legal process. Homes England measures the effectiveness of the administrator via the contract management process, which includes performance packs, key performance indicators and meetings. In addition, customer satisfaction is assessed through the customer complaints data, to examine the cause of any problems, and information is collected by an external agency which gathers real time customer feedback about their experiences.

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