Personal Independence Payment

Department for Work and Pensions written question – answered on 24th February 2021.

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Photo of Marion Fellows Marion Fellows SNP Whip, Shadow SNP Spokesperson (Disabilities)

To ask the Secretary of State for Work and Pensions, what steps her Department is taking to ensure that assessors of personal independence payment (PIP) assessments communicate effectively with the appointees of people applying for those benefits.

Photo of Justin Tomlinson Justin Tomlinson The Minister of State, Department for Work and Pensions

We have interpreted your question to mean what steps her department is taking to ensure that Health Professionals communicate effectively with the appointees of people applying for Personal Independence Payment (PIP).

When a claimant has an appointee, it is flagged in the initial referral to the PIP assessment provider. This ensures that the Health Professional is aware that the claimant has an appointee and that communication, regarding the claimant’s PIP assessment, should be made through the appointee as per the guidance in the PIP Assessment Guide (PIPAG).

The department works extensively with its assessment providers to make improvements to guidance to ensure that Health Professionals communicate effectively with appointees of claimants applying for PIP, and the quality of service provided is continuously improved.

The PIPAG is available on GOV.UK. Section 1.15.14 - Appointees can be found in part 1 of the PIPAG at:

https://www.gov.uk/government/publications/personal-independence-payment-assessment-guide-for-assessment-providers

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