Access to Work Programme: Applications

Department for Work and Pensions written question – answered on 12th February 2021.

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Photo of Richard Burgon Richard Burgon Labour, Leeds East

To ask the Secretary of State for Work and Pensions, what targets her Department has in place for processing an Access to Work application for each stage of that process; whether her Department keeps a record of such targets that have not been met; and what steps her Department takes to inform disabled workers of the status of their application in the event that the processing their application has been delayed.

Photo of Justin Tomlinson Justin Tomlinson The Minister of State, Department for Work and Pensions

Access to Work does not have any formal targets for elements of the journey as it offers a personalised service which involves regular contact with customers at the appropriate points throughout their application. Customers are provided with updates on the progress of their case, via their agreed method (letter, e-mail, text or phone). If there is any delay to their case customers will be updated via their communications with the nominated adviser, or through accessing information available on the inbound telephony line.

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