Coronavirus: Contact Tracing

Department of Health and Social Care written question – answered on 29th March 2021.

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Photo of Tan Dhesi Tan Dhesi Shadow Minister (Transport)

To ask the Secretary of State for Health and Social Care, what steps he is taking to ensure the NHS Track and Trace app and the NHS text messaging service are synchronised when giving self-isolation end dates.

Photo of Helen Whately Helen Whately Minister of State (Department of Health and Social Care)

There remain some circumstances when the app’s isolation countdown may legitimately differ from what people have been told by NHS Test and Trace in England. For example, the app may have identified a close contact with an unknown person who later tests positive, who contact tracers would not be able to identify due to the app’s anonymity.

The COVID-19 app support website provides further advice at the following links:

https://faq.covid19.nhs.uk/article/KA-01147/en-us

https://faq.covid19.nhs.uk/article/KA-01146/en-us

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