Treasury written question – answered at on 1 February 2021.
To ask the Chancellor of the Exchequer, what the average response time is to businesses submitting queries to HMRC via the Customs Handling of Import and Export Freight (CHIEF) system.
CHIEF has been scaled to 360 million declarations per year as part of HMRC’s preparations for the end of the Transition Period, which equates to 111 declarations per second. The CHIEF system message response time is 5 seconds, which is within the Service Level Agreement for all transactions and is currently performing well.
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