Treasury written question – answered at on 1 February 2021.
To ask the Chancellor of the Exchequer, what proportion of correspondence received by HMRC from hon. Members in the last 12 months received a substantive response within the 15-day service standard.
HM Revenue and Customs have had a central role in the Government response to the COVID-19 pandemic, including supporting businesses and individuals.
Between April and December 2020, HMRC handled more than 10,000 cases from Honourable Members, a 92% increase from the same period in 2019. As well as providing bespoke responses to Honourable Members, they have continued to reply to correspondence from members of the public.
HMRC correspondence performance over the last 5 years in responding to Members of the House of Commons within 15 days is detailed in the table below.
Year | Deadlines met |
2016 | 83% |
2017 | 87% |
2018 | 84% |
2019 | 79% |
2020 | 58% |
Yes1 person thinks so
No0 people think not
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