With Universal Credit claimants will have an initial interview with their Work Coach as part of the application process. This discussion will cover their career history and skills and qualifications etc, which identifies veterans.
The Department is also continuing to look at what other opportunities might be available to better identify and record data on veterans on the Universal Credit system and has regular conversations with the Ministry of Defence (MOD). This is part of a much wider piece of work involving a number of Departments, including the MOD and the Office for Veterans’ Affairs, to improve the collection and use of data relating to veterans.
DWP is proud to provide vital and significant support to veterans which recognises their particular needs and circumstances, including through Armed Forces Champions in each Jobcentre Plus District. For example, early voluntary entry to the Work and Health Programme, and using Service Medical Board evidence where we can so a severely disabled person does not have to undergo additional examinations for Employment and Support Allowance and Universal Credit purposes. We are also able to signpost veterans to other organisations for further support where appropriate.
The department is a supporter of the Armed Forces Covenant which helps ensure members of the armed forces community have access to government support in a number of areas, including: