Members: Correspondence

Home Office written question – answered on 11th January 2021.

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Photo of Lloyd Russell-Moyle Lloyd Russell-Moyle Labour/Co-operative, Brighton, Kemptown

To ask the Secretary of State for the Home Department, pursuant to the Answer of 1 December 2020 to Question 114290 on Home Office: Correspondence and the Answer of 15 December 2020 to Question 126107 on Members: Correspondence, whether her Department has the capability to measure the average time it takes to respond to correspondence from hon. Members.

Photo of James Brokenshire James Brokenshire The Minister of State, Home Department

Currently different areas of the Department work on different IT systems for correspondence, which makes calculating average response times more complex. A programme of work is underway to transfer all correspondence onto one system.

Previous answers have given the link to published data for UKVI against meeting the 20-day service standards, this is published quarterly.

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