New Homes Ombudsman

Ministry of Housing, Communities and Local Government written question – answered on 21st December 2020.

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Photo of Caroline Nokes Caroline Nokes Chair, Women and Equalities Committee, Chair, Women and Equalities Committee

To ask the Secretary of State for Housing, Communities and Local Government, by what date the New Homes Ombudsman will be established and taking on cases.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Housing, Communities and Local Government)

The New Homes Ombudsman scheme will enhance consumer protection for new build homebuyers. Published on 20 July 2020, the draft Building Safety Bill includes provision for the New Homes Ombudsman scheme to resolve disputes between developers and consumers. The legislation has finished pre-legislative scrutiny and we are considering the Housing, Communities and Local Government Select Committees’ recommendations. Alongside introducing legislation, we continue to stay in touch with the industry-led New Homes Quality Board to consider the appointment of a voluntary New Homes Ombudsman scheme.

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