Members: Correspondence

Home Office written question – answered on 15th December 2020.

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Photo of Lloyd Russell-Moyle Lloyd Russell-Moyle Labour/Co-operative, Brighton, Kemptown

To ask the Secretary of State for the Home Department, pursuant to the Answer of 23 November 2020 to Question 117315 on Members: Correspondence, how her Department monitors its adherence to its 95 per cent target.

Photo of James Brokenshire James Brokenshire The Minister of State, Home Department

The Department uses a workflow tool which all Operational MPs correspondence is registered on. We are able to run reports each day which summarises the daily situation in relation to intake and output and the age of each piece of MPs correspondence. The report also monitors the daily progress of output towards the weekly 95% target.

The latest published data on UKVI performance against the service standard is held at: https://www.gov.uk/government/publications/customer-service-operations-data-august-2020 and this includes data up to and including the end of quarter 2-2020/21. We are proposing the release of data for quarter 3, in due course.

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