The Home Office is developing a border and immigration system which is digital by default for all applicants, which over time means we will increasingly replace physical and paper-based products for all routes with accessible, easy to use online and digital services. This includes evidence of UK immigration status for all nationalities who hold it, which will increasingly be made available to individuals via online services.
We already monitor the use of these online status services. This includes through user feedback provided via the online services, through ongoing user research and testing and through other channels, and these are used to inform improvements to the services. We also monitor usage volumes and user satisfaction scores for our online services, both of which are already published on a quarterly basis as part of Home Office transparency data.
Any system failures would be reported through appropriate mechanisms, including to Parliament where appropriate.