Universal Credit

Department for Work and Pensions written question – answered on 1st December 2020.

Alert me about debates like this

Photo of Seema Malhotra Seema Malhotra Shadow Minister (Work and Pensions) (Employment)

To ask the Secretary of State for Work and Pensions, what her Department's policy is on the frequency with which work coaches are expected to meet clients on universal credit.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

The frequency of interventions that Universal Credit Work Coaches undertake with claimants is determined by the individual circumstances of the claimant, the duration of their claim, and the level of support required at that particular time. Since Covid restrictions began earlier this year, claimants have been supported by Work Coaches applying a more flexible approach, using their knowledge of the customer and the local situation to determine whether support should be provided in person, by phone or through digital channels. Our job centres have remained open so that vulnerable customers needing face to face support have been able to access it.

Does this answer the above question?

Yes1 person thinks so

No0 people think not

Would you like to ask a question like this yourself? Use our Freedom of Information site.