UK Visas and Immigration: Correspondence

Home Office written question – answered on 18th November 2020.

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Photo of Marion Fellows Marion Fellows SNP Whip, Shadow SNP Spokesperson (Disabilities)

To ask the Secretary of State for the Home Department, what the (a) average and (b) median response time to (i) ordinary and (ii) urgent email correspondence was for her Department's UK Visa and Immigration MP casework service in each month of the last three years.

Photo of Kevin Foster Kevin Foster The Parliamentary Under-Secretary of State for the Home Department

UK Visas and Immigration (UKVI) has a target of responding to MPs written correspondence within 20 working days. UKVI has, during the current year, dealt with unprecedented volumes of correspondence due to COVID-19. UKVI ensures urgent cases raised by Hon. Members are prioritised and is taking steps to provide substantive responses in as short a time as possible.

UKVI does not measure the average or median time for responding to ordinary or e-mail correspondence from Hon. Members, however, the latest published data on UKVI performance against the service standard is held at: https://www.gov.uk/government/publications/customer-service-operations-data-august-2020

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