Home Office: Correspondence

Home Office written question – answered on 1st December 2020.

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Photo of Lloyd Russell-Moyle Lloyd Russell-Moyle Labour/Co-operative, Brighton, Kemptown

To ask the Secretary of State for the Home Department, what her Department's average response time to enquiries from hon. Members was in (a) August, (b) September and (c) October 2020.

Photo of James Brokenshire James Brokenshire The Minister of State, Home Department

The Home Office does not measure the average time for responding to correspondence from hon. Members.

However, in line with Cabinet Office guidance, the Home Office has a target of responding within 20 working days where a response is required.

As you will understand, the Home Office has, during the current year, dealt with unprecedented volumes of correspondence due to COVID-19. The Home Office ensures that urgent cases raised by hon. Members are prioritised and is taking steps to provide substantive responses in as short a time as possible.

All correspondence received from hon. Members is being reviewed and will be responded to as soon as possible.

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