To ask the Secretary of State for the Home Department, how many and what proportion of (a) Biometric Residence Permit cards are issued within her Department's target time; (b) responses to BRP has not been delivered forms are answered within her Department's target time; and (c) correspondence in relation to BRP are answered within her Department's target time.
(a) The Home Office does not keep data relating to volume of Biometric Residence Permits (BRPs) issued and delivered within target, but it does have service level agreements (SLAs) with partners for the creation and delivery of BRPs. The Home Office can also check whether and how quickly an individual BRP was created and delivered.
The Home Office aims to deliver a BRP within 10 working days of an immigration application being approved.
The DVLA, which produces BRPs, has an SLA to complete 90% of production requests within one working day and the remaining 10% within two working days. While this was met consistently until early 2020 the impacts of Covid-19 restrictions and safe working practices have caused occasional delays of up to four working days since April.
Our delivery partner is required to attempt first delivery of 99% of BRP within two working days of collection from DVLA. This target was met up until February 2020 and is 91% since then. We are working to improve our performance in all areas.
(b) Based upon locally held records, for the period 1st April 2020 to 31st October 2020, the Home Office received 44,258 BRP delivery enquiry forms and answered 91% within the 5 working day target.
(c) Based upon locally held records, for the period 1st April 2020 to 31st October 2020, the Home Office received 38,226 items of correspondence relating to matters other than delivery and answered 76% within the 5 working day target.