To ask the Secretary of State for Business, Energy and Industrial Strategy, what plans he has in place to ensure that (a) vulnerable and elderly people who have difficulty using technology and (b) other vulnerable and elderly people are able to access Green Homes grants.
For elderly or vulnerable homeowners who are unable to apply to the scheme digitally, an assisted digital route has been made available by the scheme administrator. More information can be found on the Green Homes Grant Contact Us page, with a phone lines for scheme application (0300 131 0053) open from 8am to 8pm Monday to Friday, 9am to 5pm Saturday and Sunday. Furthermore, the Simple Energy Advice (SEA) website, used to find accredited installers for measures under the scheme, also offers a non-digital route for elderly and vulnerable homeowners to search for suitable installers. Homeowners can contact 0800 444 202 between 8am to 8pm Monday to Friday, 9am to 5pm Saturday and Sunday.
Outside of the voucher scheme, support is available to vulnerable and elderly households on low incomes via the £500m Local Authority Delivery (LAD) element. Local Authorities have a comprehensive understanding of their local community and are able to identify vulnerable households through a variety of referral routes, such as a ‘cold home referral’ from the health and charity sectors.
Lastly, we are working closely with other governmental departments, such as the Department for Work and Pensions (DWP) and Office for Gas and Electricity Markets (Ofgem), to help raise homeowners’ awareness of the scheme.