Consumers: Coronavirus

Home Office written question – answered on 11th November 2020.

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Photo of Chris Evans Chris Evans Labour/Co-operative, Islwyn

To ask the Secretary of State for the Home Department, what steps her Department is taking to ensure that customer service staff are protected from abuse during the covid-19 lockdown.

Photo of Kit Malthouse Kit Malthouse The Minister of State, Home Department

Any such abuse is unacceptable, and the Government is working closely with the National Retail Crime Steering Group (NRCSG) to deliver a programme of work which aims to provide better support to victims, improve reporting, increase data sharing and raise awareness of this despicable crime.

The Anti-Social Behaviour, Crime and Policing Act 2014 provides the police, local authorities and other local agencies with a range of flexible tools and powers that can be used to respond quickly and effectively to anti-social behaviour.

The Government continues to work with these different agencies throughout the pandemic to ensure anti-social behaviour is tackled. This includes marshals, stewards and ambassadors being deployed to engage members of the public and businesses to explain COVID-19 Secure guidelines and restrictions, and the police who continue to enforce where necessary.

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