Gambling: Ombudsman

Department for Digital, Culture, Media and Sport written question – answered on 26th October 2020.

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Photo of Lord Foster of Bath Lord Foster of Bath Chair, Rural Economy Committee, Chair, Rural Economy Committee

To ask Her Majesty's Government what assessment they have made of the potential merits of establishing a gambling ombudsman.

Photo of Baroness Barran Baroness Barran The Parliamentary Under-Secretary of State for Digital, Culture, Media and Sport

The House of Lords Select Committee on the Social and Economic Impact of the Gambling Industry recommended that a statutory ombudsman be created for the gambling sector. The government is carefully considering this and other recommendations made by the committee and will respond in due course.

In addition, the Public Accounts Committee has recommended that the government and the Gambling Commission should make an assessment of gaps in the existing arrangements for redress open to consumers, and set out a plan to resolve any gaps identified. The government has agreed with this recommendation and has indicated that it will write to the committee in the coming months to provide an update on progress in this area.

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