We regularly review the number of customers who have made an application but are yet to book a UKVCAS appointment. The number is influenced by a range of factors and therefore is not a proxy for the number actually ‘waiting’ for an appointment. For example, our insight tells us some customers are unable to travel to a service point as they are shielding, others have chosen not to book/continue with their application due to a change in circumstances but have not yet withdrawn their application and some have deferred booking for other reasons.
During the summer months, following the COVID-19 closure on 27 March and subsequent reopening of UKVCAS service points from 1 June, UKVI invited customers to book in a managed way, following date order. However, since 23 September, customers have been able to book appointments immediately after making their application, thus returning to the pre-COVID-19 process.
The number of appointments added into the system is not constant as it depends on a number of factors. As of 10am on 13 October, this morning there were 12,032 appointments offered for w/c 19 October 2020.