NHS 111: Training

Department of Health and Social Care written question – answered at on 19 October 2020.

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Photo of Kate Osamor Kate Osamor Labour/Co-operative, Edmonton

To ask the Secretary of State for Health and Social Care, whether NHS 111 call handlers recruited in response to the covid-19 outbreak were given the NHS Pathways 6-week training course.

Photo of Edward Argar Edward Argar Minister of State (Department of Health and Social Care)

Call handlers in the core NHS 111 service receive 10 weeks of training.

The Coronavirus Response Service specifically recruited call handlers to answer COVID-related calls only, therefore they received training that mirrored the core NHS 111 training but was specific to COVID-19 only.

Call handlers were supported by clinicians and received face-to-face training in a classroom setting. All call handlers were audited to ensure they had reached the required competencies to deliver a high-quality service for patients.

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