Railway Stations: Disability

Department for Transport written question – answered on 6th October 2020.

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Photo of Tan Dhesi Tan Dhesi Shadow Minister (Transport)

To ask the Secretary of State for Transport, what recent assessment he has made of the passenger experience of the Turn Up and Go assistance service.

Photo of Tan Dhesi Tan Dhesi Shadow Minister (Transport)

To ask the Secretary of State for Transport, what proportion of train stations in the UK offer a Turn Up and Go assistance service for disabled passengers.

Photo of Chris Heaton-Harris Chris Heaton-Harris Minister of State (Department for Transport)

All train stations in the UK offer a Turn-Up and Go assistance service. Passengers can turn up at any station that they have identified as accessible to them and request assistance on to a train from a member of staff, or via a help point or a Freephone number – either this will be provided or, where reasonably practicable, alternative accessible transport offered at no extra cost to the passenger.

Research conducted by the Office of Rail and Road in 2017 showed that 72% of passengers who participated in the ‘mystery shopper’ exercise of turn-up-and-go services were satisfied with their journey experience and the quality of assistance they received.

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