Ryanair: Coronavirus

Department for Transport written question – answered on 7th October 2020.

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Photo of Mark Tami Mark Tami Opposition Pairing Whip (Commons)

To ask the Secretary of State for Transport, what discussions he has had with representatives of Ryanair on (a) continuing to fly to countries where British holidaymakers will not be admitted due to covid-19 restrictions, and (b) Ryanair's policies on refunds to passengers on the grounds that those flights have gone ahead.

Photo of Robert Courts Robert Courts Parliamentary Under-Secretary (Department for Transport)

It is a commercial decision for airlines on whether to continue to fly to countries where COVID-19 related border restrictions apply as the restrictions may not apply equally to all customers. We have urged airlines and travel agents to be reasonable and flexible in their refund and rescheduling policies. Customers who are restricted by destination border conditions, applied after they booked travel, should discuss any compensation claims with the airline or their travel insurance provider, in the first instance.

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