Coronavirus: Direct Selling

Department for Business, Energy and Industrial Strategy written question – answered on 7th October 2020.

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Photo of Hilary Benn Hilary Benn Chair, Committee on the Future Relationship with the European Union, Chair, Committee on the Future Relationship with the European Union

To ask the Secretary of State for Business, Energy and Industrial Strategy, whether his Department has issued advice to energy companies on doorstep cold-calling during the covid-19 outbreak.

Photo of Kwasi Kwarteng Kwasi Kwarteng The Minister of State, Department for Business, Energy and Industrial Strategy

The energy regulator Ofgem has a duty to protect the interests of consumers.

Ofgem rules to protect consumers subject to doorstop sales activity, include requirements that companies and their representatives only recommend tariffs that are appropriate to a consumers circumstances and preferences and that a record of the information provided to a consumer is kept for two years.

In an open letter published on 16 June, Ofgem set out their expectation that face to face activities should be in line with Government Covid-19 guidelines.

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