Jobcentres: Coronavirus

Department for Work and Pensions written question – answered on 29th September 2020.

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Photo of Seema Malhotra Seema Malhotra Shadow Minister (Work and Pensions) (Employment)

To ask the Secretary of State for Work and Pensions, whether she plans to review her Department's policy on face-to-face appointments at job centres for (a) 18-24 year olds and (b) other people during the application of covid-19 restrictions requiring staff to work from home where possible.

Photo of Seema Malhotra Seema Malhotra Shadow Minister (Work and Pensions) (Employment)

To ask the Secretary of State for Work and Pensions, if she will make it her policy only to permit urgent face-to-face jobcentre appointments to take place during the application of covid-19 restrictions requiring staff to work from home where possible.

Photo of Mims Davies Mims Davies The Parliamentary Under-Secretary of State for Work and Pensions

In line with Public Health guidance and with safety measures in place across the Jobcentre network, face-to-face appointments can be booked with claimants who will benefit from this support, including young people. Updated guidance has been issued to Jobcentres and is reviewed regularly.

Our teams are designated as key workers, determined to serve our communities face-to-face, over the phone and online. As we double the number of Work Coaches, we will continue to expand our multi-channel engagement with claimants, including booking appointments across our network to support people face-to-face where they need it.

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