Correspondence is a vitally important interface with members of the public, Members of Parliament and Peers, and should be given the highest priority.
The Government attaches great importance to the effective and timely handling of correspondence. Departments have seen a significant increase in correspondence during the pandemic but are required to provide a substantial response to all correspondence from MPs and Peers in 20 days. Departments are not required to keep a record of the average response time. The Cabinet Office responded to 58% of MP and Peer correspondence within 20 days between April - June 2020, and to the remaining correspondence as quickly as possible. Officials are working to improve response time.