Driver and Vehicle Licensing Agency: Staff

Department for Transport written question – answered on 21st September 2020.

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Photo of Derek Twigg Derek Twigg Labour, Halton

To ask the Secretary of State for Transport, how many and what proportion of the DVLA workforce are currently (a) working at DVLA premises and (b) processing driving licences.

Photo of Rachel Maclean Rachel Maclean Parliamentary Under-Secretary (Department for Transport)

All Driver and Vehicle Licensing Agency (DVLA) staff who can work from home continue to do so as office space has been prioritised for operational staff who have to be on-site to process paper applications. The DVLA’s online services have worked well throughout the pandemic and this remains the quickest and easiest way of making applications.

The DVLA is employing shift patterns, staggered start times, weekend working and other measures to ensure that social distancing can be maintained. Due to this, the number of staff who can be on-site at any one time is greatly reduced but the working day has been significantly extended. This means that almost all DVLA operational staff are now working on-site but not all at the same time.

Staff are allocated to different work streams at different times depending on where the need is greatest. All driving licences and driving entitlement expiring between 1 February 2020 and 31 December 2020 have been extended for 11 months. This means that no drivers currently need to apply to renew a driving licence or driving entitlement.

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