Coronavirus: Contact Tracing

Department of Health and Social Care written question – answered on 28th September 2020.

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Photo of Justin Madders Justin Madders Shadow Minister (Health and Social Care)

To ask the Secretary of State for Health and Social Care, what estimate his Department has made of the number of calls (a) made to, (b) answered by and (c) that were answered within 60 seconds by the 119 test and trace services in each month since it was introduced.

Photo of Helen Whately Helen Whately Minister of State (Department of Health and Social Care)

The information requested is shown in the following table:

Offered to agents

Answered by agents

Percentage answered

Answered in 60 seconds

May

314,438

313,570

99.7%

98.7%

June

356,340

355,454

99.8%

99.1%

July

456,238

454,491

99.6%

98.6%

August

991,857

939,020

94.7%

82.2%

Total

2,118,873

2,062,535

97.3%

91.2%

Does this answer the above question?

Yes1 person thinks so

No0 people think not

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