Department for Work and Pensions: Telephone Services

Department for Work and Pensions written question – answered at on 14 September 2020.

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Photo of Lyn Brown Lyn Brown Shadow Minister (Justice)

To ask the Secretary of State for Work and Pensions, whether she plans to make her Department's dedicated phone line for prison leavers a permanent programme after the covid-19 outbreak.

Photo of Will Quince Will Quince The Parliamentary Under-Secretary of State for Work and Pensions

The Department has taken a predominantly digital approach to providing and delivering services associated with Universal Credit, ensuring we make best use of technology to deliver a modern and effective working-age welfare system. This allows our staff to concentrate on those people who require additional support through different channels.

For vulnerable people our telephone lines were also available, including a line for prison leavers. Measures brought in during covid-19 are under constant review.

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