Government Departments and Ministers: Email

Cabinet Office written question – answered on 16th September 2020.

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Photo of Lord Maginnis of Drumglass Lord Maginnis of Drumglass Independent Ulster Unionist

To ask Her Majesty's Government whether all automatic replies acknowledging receipt of emails sent to government and ministerial accounts provide that a full response will be supplied; and if not, why not.

Photo of Lord Maginnis of Drumglass Lord Maginnis of Drumglass Independent Ulster Unionist

To ask Her Majesty's Government who decides whether a substantive response to an email to a Minister or Government department from a member of the House of Lords should be provided; and whether such a decision is made by the relevant Secretary of State or a departmental official.

Photo of Lord True Lord True Chair, Intergenerational Fairness and Provision Committee, Minister of State (Cabinet Office)

Cabinet Office publishes guidance for departments on how to handle correspondence including emails. Departments will make their own arrangements for acknowledging receipt of emails.

Departments are required to provide substantive responses to correspondence from MPs and Peers promptly, and no later than 20 days after receipt. In specific circumstances, Ministers may decide that a response is not necessary.

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