UK Visas and Immigration: Sopra Steria

Home Office written question – answered on 7th September 2020.

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Photo of Tommy Sheppard Tommy Sheppard Shadow SNP Leader of the House of Commons

To ask the Secretary of State for the Home Department, with reference to reports of a shortage of free appointments for visa applicants to register their biometric data, what recent discussions she has had with Sopra Steria on the availability of those appointments.

Photo of Kevin Foster Kevin Foster The Parliamentary Under-Secretary of State for the Home Department

Sopra Steria Ltd (SSL) are a commercial partner who run the UK Visa and Citizenship Application Service (UKVCAS) on behalf of UKVI. UKVI is working closely with SSL to ensure a sufficient level of appointments is available.

SSL monitor UKVCAS performance against set key performance indicators (KPIs) within the contract, with the Home Office maintaining oversight to ensure Sopra Steria Ltd adhere to contractual requirements.

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