Aviation: Coronavirus

Department for Transport written question – answered on 8th September 2020.

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Photo of Claudia Webbe Claudia Webbe Labour, Leicester East

To ask the Secretary of State for Transport, what plans his Department has to work with airlines to provide refunds for customers who have been forced to cancel holidays as a result of local covid-19 lockdown restrictions.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Transport), Parliamentary Under-Secretary (Housing, Communities and Local Government)

The department is in regular contact with industry and has encouraged businesses to act fairly during this unprecedented event. Whether a consumer is entitled to a refund will depend on the terms and conditions of the contract in place. Consumers are encouraged to first contact travel providers or accommodation providers for reimbursement. In the next instance, credit card providers may be able to provide a refund under Section 75 of the Consumer Credit Act 1974 if the payment was made by credit card.

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