Travel: Coronavirus

Department for Transport written question – answered on 8th September 2020.

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Photo of Abena Oppong-Asare Abena Oppong-Asare Labour, Erith and Thamesmead

To ask the Secretary of State for Transport, whether support is in place for people whose travel insurance did not cover their having to cancel their holiday as a result of being unable to secure a mandatory covid-19 test before travelling.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Transport), Parliamentary Under-Secretary (Housing, Communities and Local Government)

Whether a consumer is entitled to a refund depends on the terms of the contract in place or the terms and conditions of the insurance policy. Consumers are encouraged to first contact travel providers or accommodation providers for reimbursement. In the next instance, credit card providers may be able to provide a refund under Section 75 of the Consumer Credit Act 1974 if the payment was made by credit card. The department is in regular contact with industry and has encouraged businesses to act fairly during this unprecedented event.

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