Personal Independence Payment: Coronavirus

Department for Work and Pensions written question – answered on 3rd September 2020.

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Photo of Drew Hendry Drew Hendry Shadow SNP Spokesperson (Business, Energy and Industrial Strategy)

To ask the Secretary of State for Work and Pensions, what estimate she has been made of the current clearance time frame for a personal independence payment claim compared to the three year average.

Photo of Justin Tomlinson Justin Tomlinson The Minister of State, Department for Work and Pensions

The table below shows the median clearance time in weeks from registration to initial decision for Personal Independence Payment (PIP) Normal Rules New Claims and Reassessments from Disability Living Allowance (DLA) for all decisions made in April 2020 (the latest data available) and for the period May 2017 – April 2020 (the latest 3-year period for which data is available).

The median time from registration to initial decision for PIP Normal Rules claims for each month from April 2013 – April 2020 for New Claims and Reassessments from DLA is published and can be found in Table 2A of the published statistical tables linked below:

Table 1: Median Clearance Times in weeks for PIP New Claims and Reassessments from DLA for April 2020 and the 3-year period up to April 2020

Reassessment Type

New Claim


April 2020



May 2017 - April 2020




Source: PIP ADS

  • PIP data includes normal rules claimants only and is for both new claims and DLA reassessment claims.
  • Figures have been rounded to the nearest whole number of weeks.
  • The status of claims as 'normal rules' and 'new claim/reassessment' is shown as at the point of clearance.
  • The figures in the table are the median clearance time of claims which are cleared in the given time period.
  • The median time is the middle value if you were to order all the times within the distribution from lowest value to highest value. The median is presented here instead of the mean because the mean can be unduly affected by outlying cases (e.g. cases where the person has been hard to reach due to being in prison, hospital, failed to attend the assessment on numerous occasions etc.)
  • The 'Registration to DWP decision (end to end)' clearance time is measured as the median time between the date of registration of the claim and the date of the DWP decision to either award or disallow the claim. It does not include claims that were withdrawn by the claimant or claims that were disallowed by DWP pre-referral to the Assessment Providers (e.g. for failure to meet basic eligibility criteria or failure to return the Part 2 form within the time limit).
  • Great Britain only.
  • The median clearance time for May 2017 – April 2020 is unpublished data. It should be used with caution and it may be subject to future revision.

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