(a) The Driver and Vehicle Licensing Agency (DVLA) has reconfigured one of its buildings to create additional space for contact centre staff and installed screens to maximise the number of staff answering calls. The contact centre’s opening hours have increased at weekends and will shortly be increasing during the working week.
(b) The Driver and Vehicle Standards Agency (DVSA) is responsible for driving tests. It has added extra call taking capacity to improve response rates. The practical driving test service is now open to all driving test candidates including key workers.