Personal Independence Payment: Bristol

Department for Work and Pensions written question – answered on 3rd September 2020.

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Photo of Thangam Debbonaire Thangam Debbonaire Shadow Secretary of State for Housing

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 14 July to Question 69599, what steps she is taking to bring the performance at the Bristol personal independence payment assessment centre back to the published service standard of 90% of claimants being examined within 30 minutes of their appointment time; and if she will make an estimate of when that standard will be achieved.

Photo of Justin Tomlinson Justin Tomlinson The Minister of State, Department for Work and Pensions

All face-to-face assessments for sickness and disability benefits are currently suspended in line with public health advice. During the Covid-19 period we continue to assess people based on written evidence alone, where that is possible, and have introduced telephone assessments. Telephony-based assessments do not fall within the same waiting time criteria. Once face-to-face assessment are reinstated we will work closely with suppliers to improve the waiting times whilst maintaining a high level of customer satisfaction.

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