Green Deal Scheme: Complaints

Department for Business, Energy and Industrial Strategy written question – answered on 7th September 2020.

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Photo of Anne McLaughlin Anne McLaughlin Shadow SNP Spokesperson (Women), Shadow SNP Spokesperson (Equalities)

To ask the Secretary of State for Business, Energy and Industrial Strategy, what the average response time is from the Green Deal Ombudsman on a complaint about Green Deal mis-selling once an acknowledgement has been received.

Photo of Kwasi Kwarteng Kwasi Kwarteng The Minister of State, Department for Business, Energy and Industrial Strategy

Where mis-selling complaints have not been dealt with to the consumer’s satisfaction by the Green Deal Provider, they are routinely handled by the Financial Ombudsman Service. We do not hold data on response times for either the Green Deal Ombudsman or the Financial Ombudsman Service.

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