The Driver and Vehicle Licensing Agency (DVLA) has remained open throughout the pandemic and its online services have operated as normal. There has been no disruption to online services and there are no delays for applications made online.
Paper applications must by their nature be dealt with onsite and the DVLA has reconfigured its office space to accommodate more operational staff within the two metre social distancing requirements in Wales.
The DVLA has also accelerated the development of new online services to further reduce paper applications and has launched a publicity campaign to further encourage the use of online services. Ministers are regularly briefed on the latest position as it relates to the DVLA’s services.