Jobcentres have remained open throughout, providing support to our most vulnerable customers. In line with the easing of restrictions in England, from 1st July, people will be able to make an appointment with their Work Coach if they can’t get the help they want online or over the phone. Work Coaches, as part of the individualised approach, will be calling all claimants to engage with them. We will continue to be align with current guidance from Scotland and Wales.
The Department is continually assessing the service being offered to customers and we continue to keep staff numbers under review as part of our response to the impact of COVID-19 on the labour market. We have already committed to increasing the number of Work Coaches and Case Managers and recruitment is already underway.