Passenger Ships: Coronavirus

Department for Transport written question – answered on 1st July 2020.

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Photo of John Baron John Baron Conservative, Basildon and Billericay

To ask the Secretary of State for Transport, what steps his Department is taking to ensure that cruise ship companies pass refunds on to their customers in line with timeframes set in regulations.

Photo of Kelly Tolhurst Kelly Tolhurst Parliamentary Under-Secretary (Department for Transport)

The Government recognises the challenges consumers and many businesses are facing regarding refunds for cancelled cruise ship holidays, which are governed by the Package Travel and Linked Travel Arrangements Regulations 2018.

The Department for Transport has held regular discussions with cruise ship companies and is continuing to work closely with the sector and consumer groups to help ensure cruise ship companies deliver on their commitments. The Government’s position is clear – if a customer asks for a refund, that refund needs to be paid.

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