To ask the Secretary of State for Business, Energy and Industrial Strategy, what assessment his Department has made of the potential merits of supporting the issuing of refund credit notes by small and specialist travel businesses during the covid-19 outbreak.
The Government recognises the challenges some businesses are experiencing in processing refunds for cancelled travel arrangements. Package travel agencies are required to comply with the Package Travel and Linked Travel Arrangements Regulations 2018, which protect consumers who have bought package holidays. Consumers are entitled to a full refund if a package holiday is cancelled due to unavoidable and extraordinary circumstances, which should be issued within 14 days. Many businesses are also offering consumers refund credit notes or alternative dates, which consumers are able to choose should they wish. Travel operators should be clear with consumers as to the terms of refund credit notes provided, including what insolvency protections underpin them. The Government is clear that refunds must be paid when asked for by the consumer.