The HMRC fraud hotline service has already been updated explicitly to include the facility for the public to report fraud in relation to all relevant coronavirus relief schemes. The service has two main referral routes; the telephony service and the online reporting tool hosted on GOV.UK. HMRC took the decision to close the telephony arm of this service as a result of Government guidelines in response to the COVID-19 pandemic; the online reporting service can be used until such time as the telephony service can resume.
The online service is available 24 hours a day, 365 days a year and can be completed with the same level of complete confidentiality as the telephony service. HMRC are currently exploring options to safely reopen the hotline telephony service and will do so as soon as is practicable.