From 1 January 2020 to 8 June 2020, I can confirm the following number of telephone calls were recorded by the Veterans UK Helpline:
Calls Recorded by the Veterans UK Helpline
March 2020 (up to 22 March)
Due to the COVID-19 lockdown, on 23 March 2020 the Veterans UK helpline was adapted to an email-only service. A partial telephony service resumed on 3 June 2020 and has recorded 459 calls up to 8 June 2020.
The Veterans UK helpline operators have responded to all 9,000 enquiries received by email since the email-only service was introduced on 23 March. This service remains in place alongside the reduced telephony service. All demand for help and assistance is being met.